Privacy Policy

Last Updated: February 24, 2025

This Privacy Policy (“Policy”) describes how Selandia Trading GmbH (“Company,” “we,” “us,” or “our”) processes and protects the personal data of users when they visit the https://esimbee.io (“Website”) and use our eSIM services (“Services”). By continuing to use our Services, you acknowledge that you have read and agree to the terms of this Policy without limitation or qualification. If you do not agree with any provision herein, please discontinue using the Website and the Services immediately.

The user bears all risks and liability when visiting the Website, using the Services, and providing their personal data.

1. Information We Collect

We collect personal information that users provide voluntarily, as well as automatically through interaction with our Website and Services.

1.1 Personal Information Provided by Users

• Account Information: Names, email addresses, phone numbers, and other details required for account creation.
• Payment Information: We process payments through secure third-party processors (e.g., Stripe – Stripe Privacy Policy). We do not store users’ financial information.
• Customer Support Interactions: Any communication with our support team may be stored for record-keeping and service improvement.
• Marketing Preferences: Users may opt-in or opt-out of marketing communications at any time.

1.2 Information Automatically Collected

• Device Information: IP addresses, browser types, operating systems, and device identifiers.
• Usage Data: Website navigation, interactions, purchase history, and engagement metrics.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze traffic. See our Cookies Policy for more details.

2. How We Process Your Information

We use personal information for the following purposes:

• To provide, operate, and improve our Services.
• To process transactions and manage billing.
• To enhance security and fraud prevention.
• To comply with legal and regulatory obligations.
• To communicate with users regarding account management, service updates, and promotions (if consented to).
• To personalize user experience and provide tailored content.

3. Legal Bases for Processing Data

We process personal information based on the following legal grounds:

• Consent: When users explicitly agree to data collection and usage.
• Contractual Necessity: To fulfill service agreements, including account management and transaction processing.
• Legal Obligations: Compliance with applicable laws, such as financial record-keeping and fraud prevention.
• Legitimate Interests: Service optimization, security enhancement, and business operations.

4. Sharing of Information

We do not sell or rent user data. However, we may share information with:

• Third-Party Service Providers: Payment processors, analytics platforms, marketing partners, and fraud prevention services.
• Legal and Regulatory Authorities: When required by law, court orders, or to prevent fraud and security threats.
• Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, user data may be transferred.
• Network Operators: To provide eSIM connectivity and ensure seamless service activation.

5. Regional Privacy Rights

5.1 United States

Users in California and other applicable states have the right to:

• Know what personal data is collected and how it is used.
• Request access, correction, or deletion of their data.
• Opt-out of the sale of personal information (we do not sell data).
• Submit requests via [email protected].

For more information on California Consumer Privacy Act (CCPA), visit CCPA Information.

5.2 European Union & United Kingdom (GDPR Compliance)

Users in the EU, EEA, and UK have the following rights:

• Right to access, correct, or delete personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Complaints can be filed with local data protection authorities. More details on GDPR can be found at GDPR Information.

5.3 Australia & New Zealand

Users in Australia and New Zealand can:

• Request access and correction of personal data.
• File complaints with Office of the Australian Information Commissioner (OAIC) or New Zealand Privacy Commissioner (NZPC).

5.4 South Africa

Users in South Africa are protected under POPIA and can file complaints with the Information Regulator (South Africa Information Regulator).

6. Data Storage and Security

We implement industry-standard security measures to protect user data. However, no method of data transmission over the internet is 100% secure. Users are responsible for safeguarding their login credentials.

Data retention periods:

• Account data is stored as long as the account remains active.
• Payment records are retained for compliance with financial regulations.
• Users can request data deletion as per their rights under applicable laws.

7. User Rights

Users may have rights over their personal data, including:

• Access, correction, or deletion of personal data.
• Objection to data processing for marketing purposes.
• Withdrawal of consent where processing is based on consent.
• Data portability for transferring personal information to another service provider.

All requests should be directed to [email protected]. You must provide sufficient information to confirm your identity. The Company reserves the right to refuse requests that do not meet legal requirements or that threaten the Company’s legitimate interests.

8. International Data Transfers

Our services operate globally, and data may be processed outside the user’s country of residence. We ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal frameworks, for international data transfers. More details on SCCs can be found at European Commission SCCs.

9. Cookies and Tracking Technologies

We use cookies and similar mechanisms to enhance the Website, perform analytics, and personalize content:

• Functional Cookies: Necessary for core functions (e.g., authentication).
• Statistical Cookies: Help track user behaviors (e.g., Google Analytics).
• Marketing Cookies: Used to display relevant ads (with your consent, where applicable).

You can configure your browser to block cookies, although some features of the Website may not function properly in that case. For detailed information, see our dedicated Cookies Policy.

10. Disclaimer of Liability

1. Use of Services: You agree that you use the Website and Services at your own risk. The Company assumes no liability for any direct, indirect, incidental, or consequential damages arising from the use of the Services, except as expressly required by law.
2. Data Accuracy: You are solely responsible for the completeness and accuracy of the personal data you provide and for ensuring that its processing does not violate any third-party rights.
3. Legal Compliance: You must ensure that your use of the Services complies with all applicable laws and regulations in your jurisdiction. The Company is not responsible for the legality of your use of the Services.
4. Third-Party Links: Our Website may contain links to external websites or services. We do not control their content or policies and assume no liability for their actions, terms, or any consequences arising from their use.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or a notice on our Website. Continued use of our Services constitutes acceptance of updates.

12. Governing Law and Dispute Resolution

• This Privacy Policy is governed by Swiss law.
• Any disputes arising from data processing will be resolved in Swiss courts.
• You assume any risks associated with noncompliance with local laws in your country.

13. Contact Information

For questions or requests regarding this Privacy Policy, contact us at:

Email: [email protected] 

By using our Website, you confirm that you have read, understood, and agree to the terms of this Policy, including all associated limitations of liability.